Return & Exchange Policy – Luscent

At Luscent, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

✅ Exchange Policy

• You can request an exchange within 3 days from the delivery date
• The product must be unused and in its original packaging
• Exchanges are accepted in case of:
  • Receiving the wrong product
  • Defective or damaged item

🔄 Return Policy

• Returns are accepted within 3 days from the delivery date
• The product must be unused and in its original condition
• Refunds are processed after receiving and inspecting the product

🚚 Shipping

• If the issue is from our side, we cover the shipping cost
• If the return/exchange is requested by the customer, shipping fees apply

❌ Non-returnable Cases

• Used or opened products
• Requests made after 3 days from delivery

📞 Contact Us

For any return or exchange requests, contact us via:

• WhatsApp: (01101134046 \ 01124070877)
• Social Media Page: https://www.instagram.com/lus.cent/

We always aim to provide the best experience and earn your trust 🤍